Managed Application Services

Modern Technology for Regulated Industries

Applications are the backbone of your digital value creation. At the same time, many companies still run business-critical applications on outdated technology stacks. Finding skilled professionals to maintain these systems is increasingly difficult. Organizations face the pressure to integrate new technologies while ensuring the stable operation of their existing IT. This tension between talent shortage and rising demands calls for a clear solution.

OUR EXPERTISEYour benefits at a glance

Our Managed Application Services (MAS), part of our Managed Services portfolio, provide a powerful lever for accessing modern technologies. Whether on-premises, hybrid, or in the cloud – we ensure stable, scalable, and regulatory-compliant application operations. We incorporate regulatory requirements like DORA, ISO 27001, or MaRisk guidelines from the outset. This allows you to focus on what really matters: driving innovation.

56 %

of companies suffer from quality loss due to lack of expertise.

(Source: PwC Managed Services Studie 2023)

Your Applications in Good HandsWhat Sets Our Managed Application Services Apart

Single Point of Contact (SPOC)

We coordinate all service providers – both technical and functional. This ensures clear responsibilities, streamlined processes, and holistic management of your applications.

Operations & 24/7 Support

We manage the full operation of your applications – including monitoring, logging, and technical as well as functional support across all escalation levels from 1st to 3rd line. Around the clock, with clear service agreements and a dedicated contact person.

IT Delivery Process

We rely on a proven IT delivery process – from initial provisioning through test and staging environments to go-live. This minimizes disruption and ensures a smooth user experience – planned, traceable, and regulatory reviewed.

Release & Test Management

We perform regular updates, coordinate release cycles, and ensure software quality with AI-supported testing procedures. Every step is documented to guarantee stability and functionality at all times.

Backup, Recovery & Security Concepts

Regular backups, failover strategies, and contingency plans ensure your applications can be reliably restored in any scenario. Your data remains protected at all times – during operation, transmission, and storage.

Compliance & Security by Design

For us, regulatory compliance is not an add-on, but a core part of our promise. From access control and audit trails to GDPR, DORA, and MaRisk – we integrate security and compliance into your application architecture from day one.

Modernization & Software as a Service (SaaS)

We put people first – and take responsibility for your IT. Our services are based on ITIL standards, with defined roles, documented processes, and structured escalation management. With us, you get not just technology, but reliability. A central Single Point of Contact (SPOC) consolidates communication, coordinates all partners, and ensures your concerns are addressed quickly and reliably.

Our CommitmentA Partnership at Eye Level

Our services are aimed at

Banks, insurers, and leasing companies requiring stable, secure applications
Organizations that need to meet regulatory requirements while continuing to evolve
Decision-makers who want to delegate operational responsibility without losing control

At a GlanceYour Benefits

24/7 operations based on ITIL standards

AI-supported testing for quality and stability

Security and compliance by design – regulatory proven (DORA, ISO 27001, MaRisk, etc.)

Scalability and performance that grow with your business

Single Point of Contact – we coordinate all service providers for you

Logging, monitoring, backup & recovery included

Application expertise from 40 years of financial IT

THE FUTURE FOR STABLE IT OPERATIONS IN THE FINANCIAL INDUSTRYManaged Services 2.0 for financial service providers

Sopra Financial Technology offers you more than the usual standard in managed services. With Managed Services 2.0, you future-proof your IT. Together, we lay the foundation for an operating model that guarantees compliance, enables change, and sustainably strengthens your organization.

About Managed Services 2.0