Managed Application Services

Modern Technology for Regulated Industries

Applications are the backbone of your digital value creation.

But who ensures secure operation, future-proof development, and continuous availability? With our Managed Application Services (MAS), we give you access to state-of-the-art software and technology – efficient and ready for current and future requirements. Smart application management and comprehensive end-to-end support guarantee maximum performance. This frees up your team to focus on what truly matters: innovation and growth.

Benefit from faster time-to-market, fewer errors, and greater flexibility – through optimized delivery processes and an IT infrastructure that drives your development.

Setting the course for your growthYour advantages with MAS at a glance

Simple IT Management: We take over the complete operation of your IT – so you can concentrate on your core business.
Keeping up with the times: Fast access to state-of-the-art technological solutions – without having to build up your own resources.
Stability: Count on maximum availability and scalability – with noticeable cost efficiency.
Flexibility: Operate your applications as you wish – on-premises, hybrid, or in the cloud.
Comprehensive support with technical excellence: A single point of contact, secure infrastructure, smart Services and complete operational support – from integration to change management.
Compliance and security: Regulatory requirements such as DORA, ISO 27001, KWG-44 (BaFin), and MaRisk are integrated from the outset.

Impress with an excellent customer experienceYour advantages are advantages for your customers

Relieved employees = better customer service

We create space for your employees to fully concentrate on your core business and develop innovative solutions for your customers. The result: better customer service that makes you more attractive than your competitors.

Noticeable innovative power

A modern customer experience positions you as a future-oriented company. Your customers experience innovation exactly as they expect. This gives you a competitive edge, strengthens your market visibility, and attracts new prospects.

The future needs know-how

56 %

of companies suffer from quality loss due to lack of expertise.

(Source: PwC Managed Services Studie 2023)

Our promise: Creating value with knowledgeOur expertise for your future

Knowledge Decides
With us, you get more out of your IT – securely, efficiently, and with a future-proof approach. Because our experts aren't just technologists; many come from the financial sector themselves and understand how your processes work – and how they can be improved.

Unlock the Full Potential of Your IT
This combination of technical expertise and deep industry understanding is the key to unlocking the full potential of your IT. This enables you to grow and achieve a strong market position.

Your Benefit: Up to 20% More Freedom for Innovation
Without compromising on stability and security.

The Foundation for Sustainable and Future-Proof IT OperationsOur Application Services Portfolio

We combine expertise, service, and technological solutions like almost no other provider. Our Managed Application Services are based on three pillars. With a clearly structured portfolio of support, delivery lifecycle, and application evolution, we ensure that your applications not only run stably and efficiently but can also be continuously developed.

Support

We offer support at all levels. AI-powered assistance, proactive error management, and defined SLAs ensure smart processes.

Delivery Lifecycle

We handle releases, tests, monitoring, backups and scaling – while maintaining compliance.

Application Evolution

We provide standardized, tested services and ensure smooth, future-proof operational processes.

Designed for individual requirementsModular and precisely tailored to your needs

Support, Delivery Lifecycle, and Application Evolution – our modules can be combined in a targeted manner. The result: a highly flexible, compliant, and future-proof solution – tailored to your specific requirements and wishes.

Application Evolution

Modern services that grow with you

We create the foundation for reliable, growing services
Support

ITIL-compliant support: 1st, 2nd, and 3rd level

Effective support through ITIL-compliant processes
Support

Configuration Management

Smooth configuration and integration of your applications
Delivery Lifecycle

Logging & Monitoring

Early detection and rapid analysis thanks to logging and monitoring
Delivery Lifecycle

Management of service providers

As the central point of contact, we manage all partners.
Delivery Lifecycle

AI-powered, automated testing procedures

AI testing tools make our acceptance testing faster and smarter.
Delivery Lifecycle

Release- and Change-Management

From strategy to implementation, your applications remain up-to-date.
Delivery Lifecycle

Recovery & Backup-Management

Fast recovery, full data security
Delivery Lifecycle

Regulatory Affairs

Our experience in the regulated market forms the basis of our services.
Delivery Lifecycle

Performance optimization and scaling

We identify bottlenecks early and optimize for long-term success.

Ready for a first-class digital customer experienceSupport

Count on efficient, responsive, and scalable support. A single point of contact, standardized processes, and modern AI technologies form the basis for this. We seamlessly integrate your applications into your IT landscape and minimize downtime through proactive error management. Clear SLAs ensure quality and rapid response times.

Single Point of Contact (SPOC):One contact person for everything – both technical and business-related. We coordinate all inquiries and incidents centrally and efficiently for you.

ITIL-compliant support: 1st, 2nd, and 3rd level:Our support processes are aligned with ITIL standards – this increases the effectiveness of our services.

AI-powered support:Modern AI makes our support processes even more efficient, and solutions are found quickly.

Success can be plannedDelivery Lifecycle

Smooth IT operations begin long before go-live. Our Delivery Lifecycle demonstrates how structured processes, intelligent automation, and targeted quality assurance seamlessly integrate – for greater efficiency, improved planning, and stable results across all project phases.

Release & Change Management

From strategy to implementation: Our standardized process relieves the burden on your teams and resources. We support you through all phases – compliant, reliable, and future-proof.

Safe Paths Towards the FutureApplication Evolution

Together, we'll further develop your service strategy – with a comprehensive managed service, regular strategy meetings, and proactive coordination. For greater efficiency, standardization, and future-proofing of your applications.

Complete Managed Service Offer
Regular service and strategy meetings
Proactive coordination of software updates with the customer
Licenses for database systems & Windows included
Provision of fully tested and standardized services

Far above the standard: IT competence + banking expertise Your partner on equal terms

Understanding Banking – Not Just the Technical Aspects

We speak your language: Many of our experts gained their professional experience at banks and possess in-depth specialist knowledge.

Expertise meets technology

We combine industry knowledge with state-of-the-art IT – for solutions that integrate seamlessly into your processes.

360° Service – Everything from a Single Source

From strategy to implementation: We support you through all phases – reliably, agilely, and with a future-proof approach.

Individual solutions instead of off-the-shelf standards

Your company is unique – we give you what you really need. Tailor-made, scalable, and compliant.

THE FUTURE FOR STABLE IT OPERATIONS IN THE FINANCIAL INDUSTRYManaged Services 2.0

Our Managed Application Services (MAS) are part of our Managed Services 2.0 – our solution for future-proof, resilient, and flexible IT. You can count on us to create a foundation for an operating model that guarantees compliance, enables change, and sustainably strengthens your business.

About Managed Services 2.0